Racing Seats USA Policies and Contact Info
We are open Monday through Friday from 9:00am to 7:00pm Eastern Standard Time. Our Internet Web site is open 24 hours a day; unfortunately we cannot staff our Internet department 24 hours a day. All Internet orders are processed and filled in the order they are received during our normal business hours. We respond to all email messages during normal business hours in the order that they are received.
For us to provide the fastest and best service possible for your Internet-related questions and inquiries, please email us at firstname.lastname@example.org . We strongly recommend that you use our email contacts provided instead of calling Racing-Seats-USA.com directly. If you wish to call us directly please keep in mind we may not have instant access to your specific questions and may require us to call you back to get the information you are requesting.
Being a member of the Internet community shouldn't mean that you lose your rights to privacy. It is Racing-Seats-USA.com's policy that we completely honor the privacy of all of our customers and visitors. For this reason, we make the following promises:
We accept only the following forms of payment for all Internet orders:
Occasionally, Racing-Seats-USA.com may have multiple discount/promotional offers available at the same time. Only one discount may be applied per Racing-Seats-USA.com order. In most cases (unless otherwise specified) Racing-Seats-USA.com will combine a promotion with the Free Shipping incentive. To avoid confusion, feel free to contact us at any time using the phone number above, live chat and or via our contact form.
Sales tax of 6.0% will be collected and remitted for all orders shipping to customers who are residents of the state of Florida. Sales tax will not be collected for any other state or province, consistent with the Internet Tax Freedom Act (formerly known as S.442, now Title XI of P.L. 105-277, the Omnibus Appropriations Act of 1998)
All Internet orders will be shipped via UPS or FedEx. Ground Transportation. Racing-Seats-USA.com reserves the right to select the best carrier for our own requirements unless the customer provides explicit direction. Racing-Seats-USA.com will not ship via US Postal Service except to an FPO/APO address. Requests for expedited delivery and delivery to Alaska and Hawaii will be charged accordingly. UPS & FedEx will only deliver packages to a physical address and will not deliver to any kind of P.O. BOX, FPO, or APO address. Credit and debit card orders will be shipped to the billing address of the credit or debit cardholder. If the order is placed with a Cashiers Check or Money Order the order will ship to the shipping address provided on the order form by the person that is placing the order. Racing-Seats-USA.com is not responsible for incorrect addresses provided on Money Order or Cashiers Check orders. All credit and debit card information is fully verified for proper billing and cardholder information prior to shipping for security purposes.
All Internet orders shipped inside the Continental United States of America (the 48 states) will be shipped via our choice of carriers. All orders will be emailed a total order quote with standard shipping charges depending on package destination. If you do not receive the email within 1 business day of placing your order please email email@example.com . If any portion of your order is back ordered, the back ordered parts would be shipped with no additional shipping charge when they become available.
If you wish to ship to an address other than the billing address, we require you to fax a photocopy of your credit card and driver's license to 321-768-2889. On the cover page, write the CC#, expiration date, and name/address information (both billing and shipping addresses) to ensure accuracy in our process (the numbers on the credit card are particularly difficult to read on the fax.) Either list the items you wish to purchase or reference the order number you received when placing your order and include a signature. As soon as we receive this, we will begin processing your order.
Racing-Seats-USA.com will gladly ship Internet orders to anywhere in the world that FedEx will deliver and the US Export Laws allow. All Internet orders that are shipped outside the United States will be subject to standard FedEx shipping rates to your destination. Racing-Seats-USA.com will use the least expensive FedEx service available to your location. Racing-Seats-USA.com will email International customers a shipping quote and will not ship orders without shipping rate approval from customer. We require international customers to fax a photocopy of their credit card and driver's license to 321-768-2889. On the cover page, write the CC#, expiration date, and name/address information (both billing and shipping addresses) to ensure accuracy in our process (the numbers on the credit card are particularly difficult to read on the fax.) Either list the items you wish to purchase or reference the order number you received when placing your order and include a signature. As soon as we receive this we will begin processing your order. The United Nations Convention on the International Sale of Goods shall not be applicable to international orders.
Unfortunately due to the large volume of emails we get regarding orders placed a day or two prior, we must now enforce a waiting period on status checks. We believe this will allow us to serve our customers better by giving our Internet staff more time to spend on order processing, checking into orders that are actually late, and updating the web site. So we ask you to wait 5 full business days before contacting us regarding your order. If you are in a rush for the order you must contact us BEFORE placing the order to make sure we have the parts in stock. If there are any problems with the order we will contact you. If you do not receive a reply to your order within 1 business day then your order did not make it through our system and you need to email firstname.lastname@example.org . Our tracking system automatically emails out tracking numbers for 95% of all orders within 24-48 hours of the order leaving our warehouse.
If a customer wishes to cancel an order (provided it is not a special order or custom order product), it is the responsibility of the customer to cancel the order prior to the order being manufactured, assembled, built or shipped. If a customer cancels an order after the product has been shipped, manufactured or assembled (if special order), the customer is subject to our RETURNING OF ORDER policies. If the order has not shipped, been manufactured or assembled a 100% refund less a $20 processing fee will apply. See SPECIAL ORDERS section below for more information on special orders.
It is the sole responsibility of the customer to verify that the parts purchased are the correct parts for your application prior to the installation of the parts. Please make sure you are ordering the proper parts that fit your application. If you have any questions about your order, or if the description provided about the products is unclear, please call us at 321-725-3159 before placing your Internet order.
Refused shipments (without prior approval) are automatically subject to a 25% restocking fee plus return shipping charges. Orders that are undeliverable and re-shipped to the customer are subject to shipping charges (at normal shipping rates) and/or a restocking fee of 25%.
All products are shipped using carrier-approved packing materials and methods. Any visible or hidden damage to the package you receive should be brought to the attention of the delivery person or to the carrier immediately by calling their customer service number for claims. If the driver is still present obtain his or her name and have him or her sign off the package as damaged. Please file claim with the carrier the same day you receive the package from the carrier. All claims for damaged merchandise must be made with the shipping carrier and not Racing-Seats-USA.com. Please keep all shipping cartons and packing materials that you received with the damaged goods so the carrier can inspect the package based on your claims. Please keep in mind that Racing-Seats-USA.com can not initiate any claims with the carrier. The customer that received the package must make the initial claim. The reason for this is because the carrier will want to inspect the package based on your claims. Calling Racing-Seats-USA.com to initiate your claim will only serve to delay the claim process because we have no access to your damaged goods or the delivery driver information. If you need help with the carrier after you have made the initial claim with them please call us at 321-725-3159 for assistance. Racing-Seats-USA.com is not responsible for any package damage claim made by the customer if not filed with the carrier within 24 hours of (or next business day after) delivery. It is the responsibility of the customer and not Racing-Seats-USA.com to keep all paperwork related with the claim filed by the customer.
To return a product for restocking or warranty claim, select "Return Request" on our form here: click here. or call us for an RGA number. The RGA number does not guarantee a replacement or refund of any kind, but only that we will accept the return shipment and will inspect it for restocking or warranty claim. Shipments received that are not recognized as a vendor shipment and that do not have an RGA number clearly printed on the outside are refused at the dock, no questions asked. Product returned by the customer remains the property and responsibility of the customer until it is safely received by us and the customer can document its receipt. Therefore, Racing-Seats-USA.com recommends that the customer pay for both full insurance and tracking on all returns.
Racing-Seats-USA sells Corbeau brackets for Corbeau seats and Sparco brackets for Sparco seats. A Corbeau bracket will not fit a Sparco seat and a Sparco bracket will not fit a Corbeau seat. Some "low buck" online seat resellers are so uncommitted to their trade that they provide no broackets for their seats and they send their customers to Racing-Seats-USA.Com to buy brackets. We are grateful for the business! However, we cannot promise that a Corbeau bracket will fit anything but a Corbeau seat, nor a Sparco bracket anything but a Sparco seat. We've been told that Bomz Seats(what a name--you can imagine the quality) will work with Sparco brackets. Maybe--we've never tried. Unfortunately, if you purchase brackets for any seat that you did not purchase from Racing-Seats-USA they are not eligible for return. Try EBay--that works for us when we make a mistake.
The manufacturers of the products sold on Racing-Seats-USA.Com do not guarantee that any seat color, material, or design will never change. In fact, material sources, colors, and product designs do change from time to time. This is not a frequent change, but when it happens it is generally unannounced. While it is sometimes more convenient to buy seats individually, the only way to guarantee that you will receive a matching pair is to buy the seats at the same time. In the event you buy a seat and then later purchase a second seat only to find out that it does not match, the only option available is to purchase a new seat cover for the original seat. If you encounter this problem, please contact us for more information.
All approved refunds will be paid either by company check, credit card or account credit. Allow up to 30 business days of refund approval for payment.
Special orders are items that are purchased from suppliers outside the USA, which are identified as special order by the manufacturer, or are purchased from a supplier from whom Racing-Seats-USA.com does not typically buy. All special order items will be charged in full at time of order. All special order items will be processed in the most efficient and timely manner possible. Racing-Seats-USA.com cannot and will not be held responsible for delays beyond their control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom-built items. It is the customer's responsibility at the time of ordering a special order to obtain an estimated time of arrival. The approximate time of arrival is just that - APPROXIMATE. Racing-Seats-USA.com will not be held responsible for specific ship-to or receiving dates of your special order. Refusal of a special order shipment does not constitute right to a refund of any kind whatsoever.
All merchandise distributed by Racing-Seats-USA.com is subject to the manufacturers' warranties only (if any). Racing-Seats-USA.com MAKES NO INDEPENDENT WARRANTY OF ANY PRODUCTS SOLD ON Racing-Seats-USA.com, INCLUDING THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR OF MERCHANTABILITY. Racing-Seats-USA.com makes every effort to carry only the highest quality products. Some racing, special order, or custom-made parts are sold by the manufacturer "as is" without any type of warranty, expressed, written, implied, or assumed. It is the responsibility of the customer and not Racing-Seats-USA.com to verify product warranty (if any) information. No labor inconvenience or damage charges are included in any guarantee or warranty claims. We will gladly assist you in handling warranty claims, but reserve the right to require you to deal with the manufacturer directly. Be aware that many manufacturers' warranties cover only the repair and not the replacement of a defective item at the sole discretion of the manufacturer of the product. Shipping charges to and from the manufacturer for most warranty claims are often non-refundable. Some warranty claims for sophisticated electronic devices can take upwards of 4 to 12 weeks or more to be processed by the manufacturer. It is the sole responsibility of the customer, and not Racing-Seats-USA.com to retain any sales invoices to assist in processing warranty claims.
Racing-Seats-USA.com does not guarantee the legality of any products we sell. Some parts sold by Racing-Seats-USA.com may void the warranty (if any) of the vehicle on which you are installing the parts. It is the customer's responsibility to check with local, state, federal laws, and manufacturers, as well as race sanctioning bodies before ordering any products from Racing-Seats-USA.com Some parts we sell are for racing use only and are not legal at any time for public street use.
Racing-Seats-USA.com strongly recommends that a trained professional install all parts purchased from the store. Improper installation of any part may void the vehicle warranty, damage the vehicle, and/or cause injury or death.
Racing-Seats-USA.com reserves the right to refuse sales or service to anyone, at anytime, for any reason without explanation if we feel this is in the best interest of Racing-Seats-USA.com as a company and its customer base as a whole.
The placing of an order and the shipping of the products requested constitute a contract under law. This contract shall be construed and enforced in accordance with the laws of the state of Florida. The courts of Brevard County, Florida, or the Middle District of Florida shall be the venue for any action or proceeding with respect to the operation or construction of this contract.
This contract, consists of the completed web page order as it would appear when printed, any facsimile pages exchanged by the parties and any written pages or e-mails exchanged by the parties properly identified to the order. As so constituted, this contract contains all of the terms agreed upon by the parties with respect to the subject matter hereof. This contract supersedes all prior written or oral agreements, representations, and warranties of the parties as to the subject matter hereof.